How can we help?
Questions, problems or ideas, we'd love to hear from you. Email us and a real person will reply as soon as we can.
To help us help you quickly, include the email address you sign in with, your phone model, and a screenshot if something looks wrong.
Common questions
How do I manage or cancel my subscription?
In FluenSi, open the Account screen (the person icon on the main screen) and tap Manage subscription under Subscription. You can also go to Settings, tap your name, then Subscriptions on iPhone, or Payments & subscriptions in Google Play on Android. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
I paid but FluenSi still shows the free plan.
Open the Account screen and tap Restore purchases. Make sure you are signed in to FluenSi with the same account you used before, and to the same Apple or Google account you paid with. If that does not fix it, email us and include the email address you sign in with.
Can I get a refund?
Refunds are handled by Apple and Google, not by us. On iPhone, request one at reportaproblem.apple.com. On Android, use the Google Play refund request page. If something went wrong with your purchase, email us as well and we will help where we can.
Speaking does not work, or FluenSi cannot hear me.
FluenSi needs access to your microphone and speech recognition. On iPhone, go to Settings, then FluenSi, and turn on Microphone and Speech Recognition. On Android, go to Settings, then Apps, then FluenSi, then Permissions. Speech recognition also needs an internet connection for most languages.
Read-aloud sounds robotic or is silent for a language.
Read-aloud uses your phone's own voices. On iPhone, download better voices in Settings, then Accessibility, then Spoken Content, then Voices. Also check that your phone is not on silent.
How do I delete my account?
Open the Account screen and tap Delete account at the bottom. This permanently deletes your account and all your words, reviews and progress. Deleting your account does not cancel a subscription, so cancel that in your App Store or Google Play settings too.
How do I add or change the languages I am learning?
Open the Account screen and tap Manage Languages. You can learn several languages at once and swipe between them on the main screen. You can also change the language the app itself uses under App Language.
Can I suggest a feature or report a bug from inside the app?
Yes! Open the Account screen and tap Give Feedback. For anything that needs a reply, email us instead.
Still stuck? Email [email protected]. You can also read our Privacy Policy and Terms of Service.